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Returns & Refunds

30-Day Satisfaction Guarantee

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100% Satisfaction Guaranteed

Not happy? Return it within 30 days for a full refund.

Return Policy Overview

We want you to love your Cool Weed Grinders purchase. If you're not completely satisfied, we offer hassle-free returns within 30 days of delivery.

Eligible Returns

To be eligible for a return, items must be:

  • Unused and in original condition - Product must not have been used
  • In original packaging - All original packaging, tags, and accessories included
  • Within 30 days - Return request made within 30 days of delivery
  • With proof of purchase - Order number or receipt required

Non-Returnable Items

The following items cannot be returned:

  • Used or opened products (for hygiene reasons)
  • Products damaged due to misuse or neglect
  • Items without original packaging
  • Sale or clearance items (unless defective)

How to Return

  1. Contact Us
    Email support@coolweedgrinders.com with your order number and reason for return.
  2. Get Return Authorization
    We'll send you a Return Merchandise Authorization (RMA) number and return instructions.
  3. Pack Your Item
    Securely pack the item in its original packaging with the RMA number visible.
  4. Ship It Back
    Send the package to the address provided. We recommend using a trackable shipping method.

Refund Process

Once we receive and inspect your return:

  • We'll notify you via email of approval or rejection
  • Approved refunds are processed within 5-7 business days
  • Refund will be credited to your original payment method
  • Bank processing may take an additional 5-10 business days

Return Shipping Costs

Reason for Return Who Pays Shipping
Defective or damaged product We pay (prepaid label provided)
Wrong item shipped We pay (prepaid label provided)
Changed your mind / Other Customer pays return shipping

Exchanges

Want to exchange for a different color or product? The easiest way is to:

  1. Return the original item for a refund
  2. Place a new order for the item you want

This ensures you get your new item as quickly as possible.

Defective Products & Warranty

If you receive a defective product or experience issues covered under warranty:

  • Contact us immediately with photos of the defect
  • Premium titanium grinders include a lifetime warranty
  • Other products have a 1-year warranty against manufacturing defects
  • We'll replace defective items at no additional cost

Contact Us

Questions about returns? We're here to help!